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Every time we speak, we choose and use one of four basic communication styles: assertive, aggressive, passive and passive-aggressive.
Aggressive Communication:mad:
__You choose and make decisions for others.
__You are brutally honest.
__You are direct and forceful.
__You are self enhancing and derogatory.
__You’ll participate in a win-lose situation only if you’ll win.
__You demand your own way.
__You feel righteous, superior, controlling – later possibly feeling guilt.
__Others feel humiliated, defensive, resentful and hurt around you.
__Others view you in the exchange as angry, vengeful, distrustful and fearful.
__The outcome is usually that your goal is achieved at the expense of others. Your rights are upheld but others are violated.
__Your underlying belief system is that you have to put others down to protect yourself.
Passive Communication:unsure:
__You allow others to choose and make decisions for you.
__You are emotionally dishonest.
__You are indirect and self-denying.
__You are inhibited.
__If you get your own way, it is by chance.
__You feel anxious, ignored, helpless, manipulated, angry at yourself and/or others.
__Others feel guilty or superior and frustrated with you.
__Others view you in the exchange as a pushover and that you don’t know what you want or how you stand on an issue.
__The outcome is that others achieve their goals at your expense. Your rights are violated.
__Your-underlying belief is that you should never make someone uncomfortable or displeased except yourself.
Passive-Aggressive Communication:cool:
__You manipulate others to choose your way.
__You appear honest but underlying comments confuse.
__You tend towards indirectness with the air of being direct.
__You are self-enhancing but not straightforward about it.
__In win-lose situations you will make the opponent look bad or manipulate it so you win.
__If you don’t get your way you’ll make snide comments or pout and be the victim.
__You feel confused, unclear on how to feel, you’re angry but not sure why. Later you possibly feel guilty.
__Others feel confused, frustrated, not sure who you are or what you stand for or what to expect next.
__Others view you in the exchange as someone they need to protect themselves from and fear being manipulated and controlled.
__The outcome is that the goal is avoided or ignored as it causes such confusion or the outcome is the same as with an aggressive or passive style.
__Your underlying belief is that you need to fight to be heard and respected. If that means you need to manipulate, be passive or aggressive, so be it.
Assertive Communication:)
__You choose and make decisions for you.
__You are sensitive and caring with your honesty.
__You are direct.
__You are self-respecting, self-expressive and straightforward.
__You convert win-lose situations to win-win ones.
__You are willing to compromise and negotiate.
__You feel confident, self-respecting, goal-oriented, and valued. Later you may feel a sense of accomplishment.
__Others feel valued and respected.
__Others view you with respect, trust and understand where you stand.
__The outcome is determined by above-board negotiation. Your rights and others are respected.
__Your underlying belief is that you have a responsibility to protect your own rights. You respect others but not necessarily their behavior.
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